FAQ’s

Below is a list of Frequently Asked Questions our prospective clients often ask us.
If you have any questions, please do not hesitate to call the studio on 01243 532045.

 

What are the supplied artwork requirements?

All files should be set as CMYK and at 300dpi with no bleed, please supply a hard copy proof with all artwork.

We prefer artwork in the following formats;
Press Ready PDF – preferred
Illustrator CS*
In Design* – With all images and fonts packaged
Photoshop CS (jpeg, Tiff or EPS)

*All text must be converted to outlines. Do not rely on Acrobat to ’embed’ fonts in a PDF. Fonts not converted and only embedded may default when dropped into our RIP. All embedded or linked images must be set as CMYK and supplied separately where necessary.

Files can be sent via email – up to 5mb, or on CD/DVD/Memory stick or we can download from your FTP site.

 

How do we send files to you?

You can send files under 5mb via email, CD’s in the post or we have an FTP site where you can upload files.

Our FTP details are: ftp://81.149.104.232/

Once the file has copied to the site it will disappear, we keep all files hidden, please email to let us know once you have copied the files and we will confirm they have arrived.

You will need to use FTP software such as Fetch, Cyberduck or Transmit if you work on an Apple Mac.

 

Do you fit the signs you supply?

Yes we do, we have a team of experienced sign fitters.

 

Do you send a proof?

Yes, after you have received a quotation and wish to proceed we will produce a proof showing artwork, sizes and materials for you to check and sign off prior to work commencing.

 

What is ‘DPI’ and why is it so important?

DPI stands for “dots per inch” and is one of the standards for measuring print resolution. Standard printing resolution is 300 dpi and we requires all files be at this resolution when submitted. You can check the resolution of images in Photoshop and ensure your digital camera is set to the highest quality setting.

For large format prints and banners we can accept files at half size or 150dpi, but please call us to discuss the best setting for your particular job.

Please do not take a 72 dpi image downloaded from the internet and up sample it to 300 dpi. This will only give you a pixilated version of the image. Start out with 300 dpi for all printing.

 

What software do you use?

We work on Mac’s and PC’s and use the following software;

Indesign CS5 and above
Illustrator CS5 and above
Photoshop CS5 and above
Acrobat
CorelDRAW X7